WISE

Faq

How fast is WISE's wireless internet access?

WISE lets you connect at broadband speeds of up to 512 Kbps. That's about 20 times faster than typical dial-up

Is it easy to set up my own WISE service?

Yes! After you've chosen the WISE service plan that's right for you, you can set up WISE yourself in just minutes. Installation instructions are included with your equipment, and Wise provides trained staff on our customer care line to assist you over the phone

Where can I use my WISE connection?

With WISE, the main value-added service is to be portable, wherever and whenever you plug your wireless modem within our coverage area you can get connect to the Internet.

If I share my WISE connection, can all computers be online at the same time? Will this slow down the connection or increase my service costs?

Using a HUB or wireless access point, multiple users (up to 4) can be online at the same time. The only additional cost you'll pay is for upgrading your service plan.

How does the weather affect my WISE service?

Typical bad weather does not affect the speed or performance of WISE Wireless internet service.

Do I Get a real IP?

Yes. You will get a dynamically assigned real IP.

Is there any limitation as far as maximum session number per user?

No.

Can I use VPN using WISE connection?

Yes and without any problem.

What happens if the WISE box stops functioning properly?

A WISE Customer Care agent will help you troubleshoot the problem and advise you of the solution accordingly.

Is the WISE box under warranty?

Yes, there is a 3 months warranty. Please refer to section 4 of the service agreement for further details.

How will I be billed?

You will be billed at the beginning of every month for the full month in advance, except for your first bill which be prorated for the period of time from when your service was initiated, up to your bill date. All monthly invoices should be settled either by Credit Card or an Automatic Debit Letter.

When or how can I change my service plan?

You can make changes to your service plan anytime, please contact a Customer Care agent by emailing support@wise.net.lb or by calling 01-260473

When will WISE be available in my area?

If WISE isn't available in your area yet, it's just a matter of time. Our network is expanding quickly, so check our website again soon or call support for an indicative date.

Why can't I receive WISE in my location?

You must be within our covered area to receive a WISE signal. It sometimes happens for users not to receive signals, even if they are in a supposedly covered area. In that case, you could try to improve the signal reception by locating the WISE box next to a window with an unobstructed view.

Can I use WISE with Apple and Linux systems?

Yes and yes. As long as there is an available RJ-45 Ethernet port.

Why is the signal strength changing?

It is not unusual for the signal strength LEDs to vary from time to time. The signal that reaches the box is reflected and can be impacted by terrain, buildings, moving objects, etc...

I used to have 5 LEDs illuminated, now I have 3, is my connection slower?

Connection throughput is not influenced by the signal strength.

I cannot connect to the internet. Why?

Make sure the computer is configured to automatically receive an IP address. Next, you need to check the box status. If LEDs are on solid, the box has a successful connection to the airlink. You can try to renew your IP address by rebooting your PC.

My WISE box works at home but not at my work or friend's house. Why?

The box searches for a valid signal each time it is powered on. It is possible that the service provider does not offer coverage in that particular geographic location.

Is it dangerous to be near the WISE box when it is transmitting?

NO. There are no problems with the RF exposure when sitting near an active box. The box operates within specified guidelines for RF exposure.

Will the WISE box connect to my Ethernet card on my PC that is 100base T?

Yes. Just about all Ethernet cards should support devices that either 10 or 100Mbps.

The location where my WISE box receives the best signal is more than 10 meters from my PC, what cable do I need to buy?

A standard Ethernet patch cable with RJ45 ends.

Is the WISE box compatible with Wi-Fi systems or will there be any interference?

The box is compatible with 802.11b access points and routers. Interference is usually not a problem provided the wireless AP is installed away from the box antenna.